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Our Legal Terms, Your Account Rights

Everything that governs your account on www4d — from how we handle your data to the conditions that apply when you deposit via Touch 'n Go eWallet, Boost, or GrabPay — sits in these pages.

Account TermsPrivacy & DataPayment ConditionsCookie PolicyJurisdiction Terms
www4d Our Legal Terms, Your Account Rights
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, want to request a copy of the data we hold, or need to raise a formal complaint, we have three direct contact paths open to you. All legal and account-related queries are handled by the same support team — there is no separate legal department queue. We aim to acknowledge formal requests within one working day and respond fully within the timeframe required by applicable law.

Live Chat Start a live chat session from any page on www4d. Describe your legal query clearly and our team will log it and respond. Available during operating hours.
Email Support Send a written request to our support email for formal queries — data access requests, account closure confirmation, or dispute escalation. We keep a written record of all correspondence.
Account Help Centre Log in, go to your account settings, and raise a ticket directly. This path is useful for attaching documents needed for identity verification or dispute evidence.
DATA & ACCOUNT SECURITY

How We Handle Your Data and Account

Your account security and personal data are managed with specific technical and procedural controls in place. We do not rely on broad policy statements alone — here is the concrete picture of what happens on our side.

Data Retention

We keep your account records and transaction history for the period required under applicable Malaysian law. After that window closes, data is deleted or anonymised according to our retention schedule.

Cookies and Tracking

Our site uses cookies to keep your session active and to measure page performance. No advertising cookies are set without your consent, and you can manage cookie preferences through your browser settings at any time.

Account Verification

Identity checks are completed before withdrawals are processed. You submit documents through the account settings page; our team reviews and confirms within the stated processing window before funds move to your e-wallet.

Who to Contact for Changes

To update stored personal details, correct an error in your account record, or request data deletion, contact us via live chat or email with your account ID and the specific change you are requesting.

Answers to Common Legal and Policy Questions

These are the questions we receive most often about account terms, data rights and policy conditions on www4d. Each answer reflects how the policy actually works on our platform.

Yes. Send a written request via email or raise a ticket in your account settings. Include your account ID. We will provide a summary of the data we hold within the legally required timeframe.

Malaysian law governs your account terms. Where a jurisdictional dispute arises, it is resolved under that framework. Eligibility to hold an account depends on your location and applicable local legal requirements.

Request account closure through live chat or the account settings help ticket. After closure, your data is retained for the legally required period, then deleted or anonymised per our retention schedule.

Yes. Payment terms require that the wallet you use is registered in your own name and matches the identity on your www4d account. Transactions from wallets registered to another person are not permitted under our account terms.

Raise the dispute through live chat or an account ticket with the transaction reference number. We investigate against our transaction records and respond within the timeframe set out in our terms.

Log in, go to account settings, and submit the change request. For security, changes to core contact details require identity verification before they take effect. Contact support if you need help with this step.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.